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Software Onboarding Guidance

At Church Community Builder our goal is to “help churches grow disciples.” We create world class software and partner with churches to make an impact on the world. If you are excited about building positive relationships with our customers so they experience a successful Onboarding process, then read on. We are looking for a seasoned, obsessively detail oriented, and insanely savvy candidate who is obsessed with customer success to join our growing company. You will support the onboarding and implementation of our software-as-a-service data products with churches around the world.  

Onboarding is Leader Role based Orientation, delivered through automated tools and/or in part through live delivery of content.  You will provide new church partners jaw dropping support by onboarding via email, phone and web-based tools. To be successful in the role you will need to become a product expert so you can quickly analyze and determine client needs and devise creative and effective solutions.

What you will do:

  • Make Discovery calls with new customers 
  • Ensure churches experience flawless automated site setup and Master Administration changes
  • Maintain a basic working knowledge and trouble-shooting ability with the following tools: HubSpot, Sales Force/Service Cloud, Survey Tool, and any other defined tool for the service, in order to optimize their usage
  • Collaborate with the Software Onboarding Management role to help identify and define future work projects for service enhancements based on customer feedback, utilization metrics, etc. 
  • Help to gather information for metrics and KPIs for the Onboarding service
  • Positively effect our church renewal rate
  • Execute defined intervention measure for church partners throughout their onboarding experience  

What you will bring:

  • Bachelor’s degree in related field, or equivalent work experience required
  • Proficient in computer desktop applications (MS Office, Apple iWork, browsers)
  • 1 - 2 years client-facing experience
  • Prior experience with the Church Community Builder software, preferred
  • Experience helping non-technical audiences understand technical projects or topics, preferred

What you will get:

  • Comprehensive health insurance
  • Vision and Dental insurance
  • 401K matching
  • Paid Time Off
  • Company-paid staff retreats
  • Twice a month All Staff breakfasts or lunches
  • James 1:27 - up to 5 consecutive paid days to serve widows, orphans or vulnerable single parent homes

Church Community Builder’s culture is professionally casual, if that is a phrase, where we all expect great work from ourselves and those around us.  You will serve alongside some of the best teammates in the industry who exhibit integrity, respect, and fun no matter where you might find them: working hard or having fun. Church Community Builder provides room for both personal and professional growth by working with each associate individually to ensure they are challenged and growing.

FLSA Status: Non-Exempt

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Physical Demands and Work Environment

The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. Facility is normal office environment with variation of temperature and lighting.

Church Community Builder reserves the right to review and change all role descriptions, at its sole discretion, and to notify the respective associate accordingly

 

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